Returns & Refunds
You can return an unworn, unaltered outfit for a refund: tell us within 14 days of receiving your order, then send it back within the following 14 days. Email us to request a return and we will send you the UK return address. You pay the return postage, unless the item is faulty or not what you ordered.
How to return an outfit
- Email contact@sairahub.com within 14 days of receiving your order, with your order number and the item(s) you want to return.
- We reply with the return address for your order.
- Send the item back within 14 days of telling us, using a tracked service. Keep your proof of postage.
- We refund you within 14 days of receiving the item back, to your original payment method.
Condition of returned items
Items must be unworn, unwashed and unaltered, with their original tags and packaging, including every piece of the set (for example, kameez, trousers and dupatta). You can try an outfit on as you would in a shop. If an item comes back worn, washed or damaged beyond what was needed to check it, we may reduce the refund to reflect the loss in value.
Items that cannot be returned
- Outfits stitched or altered to your measurements, unless they are faulty.
- Unstitched fabric that has been cut or sewn.
Return postage
Return postage is paid by you. If your item is faulty, damaged on arrival or not what you ordered, we pay the return postage and refund you in full. UK delivery to you is free, so there is no outbound delivery charge to refund.
Faulty items
If an item is faulty, you have the right under the Consumer Rights Act 2015 to reject it for a full refund within 30 days of receiving it, and to a repair or replacement after that. Email us with photos of the fault.
Exchanges
We do not swap items directly. To change a size, return the original for a refund and place a new order. A free size check before you order helps you get it right first time. Delivery details are on our delivery page, and common questions are in the FAQ.
These terms do not affect your statutory rights.